We are a small manufacturer working out of a basement workshop. We do repairs, but do not take returns. Billing occurs on purchase date — Free shipping within US/Canada — International customers responsible for customs/import duties — European and Australian customers please purchase from sources on your continent (Schneidersladen in Berlin, Modular Square in Paris, KMR Audio in London, Found Sound in Melbourne, etc) — Two year warranty from delivery date with free repairs (excluding shipping). Free technical support after purchase via Contact button on web site.